Retail Building Operator

Harvard Developments has an immediate opening for a Retail Building Operator to join its retail team based in Edmonton. This position requires a qualified individual who thrives in a customer driven and fast paced environment reporting to the Operations Supervisor successful candidate will be responsible for working with a team of building maintenance personnel and preferred vendors in delivering customer service excellence and meeting the ever-changing challenges of maintenance management across 1.3 million square feet of commercial real estate in Edmonton.
Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees over 9 million square feet of office, retail and industrial properties throughout Western Canada, with offices in Winnipeg, Regina, Calgary and Edmonton.
The Building Operator will be primarily responsible for tenant service response, vendor relations, building maintenance & operations, procurement and construction management while carrying out sound energy management, environmental stewardship and corporate social responsibilities practices of a portfolio of commercial office properties.

The Building Operator will:
Deliver an exceptional customer experience to customers within the assigned portfolio
Respond to customer service requests within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication;
Operate the building’s automation, fire life and safety, mechanical and electrical systems;
Maintain positive contractor relationships while overseeing contracted services such as cleaning, security, HVAC, grounds, snow removal, etc.
Carry out the planned maintenance program for the properties; and
Assist the management team achieve its customer, financial and organizational objectives.
What you will bring to the job:
A high level of commitment to serving customers with availability to respond 24 hours a day when scheduled on-call;
A valid 5th Class Power Engineer Certificate of Competency and driver’s license with a clean abstract and access to a vehicle;
A mechanical inclination with practiced motor skills and capacity to perform physical work;
Proficiency in the English language both written and verbal, as well as strong listening and collaborative skills that enable positive and beneficial relationships;
Good computer literacy with experience using digital devices;
A working knowledge of general workplace safety practices and requirements; and
The ability to work independently or collaboratively as circumstances may dictate, using personal initiative and sound judgment to achieve purchasing guidelines, project schedules and budget.
What you will receive from Harvard:
Flexible work scheduling with occasional work after hours or on weekends;
Competitive salary, incentive and benefits within the building management industry;
Additional benefits including children’s scholarships and a wellness program;
Comprehensive orientation, training, and support; and
Opportunities for continuing education and career development.
Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principles of work-life balance and community engagement. If you feel you are the person we are looking for in this position, please apply with your resume in confidence through the Careers tab at www.hillcompanies.com.