Director, Operations (Office)

Full job description
Role impact:

Responsible for guiding the management and governance of facility operations, maintenance, operations capital planning/execution/governance and working closely with property teams to ensure company standards, industry best practices are maintained, and that they appropriately reflect local property requirements and nuances.

What you will deliver:

Actively participate in building operational efficiencies across the Office portfolio including standardization of operations, such as hours of operation, security and life safety systems, janitorial services, vertical transportation, preventive maintenance, and waste management
Engage in national building operations standards including major building systems (i.e. HVAC, electrical, vertical transportation, lighting, parking, roofing, flooring, base building networks, building and energy automation etc.), while liaising with property teams to ensure local nuances are appropriately considered
Provide input to national standards for facility maintenance optimize “total cost of ownership”
Engage in continuous improvement initiatives to provide subject matter expertise, and to ensure that local property nuances are appropriately considered
In collaboration with the Office leadership teams, oversees the implementation of the operations strategy to ensure operating efficiency, while delivering a consistent level of service at each property
Ensure the optimization and efficiency of the planning, and execution of the annual operating capital plans.
Liaise with property teams to ensure property business requirements are appropriately reflected in national standards and strategic direction.
Liaise with Office leadership teams, finance, procurement, to build efficient annual operating capital plans
Lead Project Managers, and liaise with vendors/ consultants/ contractors to execute annual operating capital plans
Informal coach and technical resource to office operations teams (Operations Managers)
Execute annual operating capital plans
Active participation on working teams for building national standards and programs, or continuous improvement initiatives to deliver operational efficiencies or enhanced client experiences
Attract, develop and retain a high performance team
Create a culture of collaboration across head office business departments and property teams, while governing with credible “functional expertise” and decision making to meet national operating performance goals
What your strengths are:

Understand property management and operational needs
Sound knowledge of operations technology and systems (e.g. building automation and preventative maintenance)
Sound knowledge of industry-related techniques and emergent trends in operations
Exceptional written and verbal communication skills a pre-requisite
Ability to inter-relate with members of senior management both internally and externally
Tact and diplomacy in dealings at all levels of the organization
Excellent public speaking and presentation skills in group settings
Exceptional problem solving, analytical and decision-making skills required
Strong organizational, prioritization and time management skills
Ability to delegate and follow-up effectively
Team player
Flexible and adaptable in dealing with a diversity of situations and people
Exceptional reporting and business proposal writing skills
Ability to work in a challenging, fast-paced, multi-tasked environment
Excellent project management skills
What you need to succeed:

Post-secondary education (or equivalent business management qualification) in engineering discipline (mechanical/electrical) or Business. MBA an asset.
Minimum of 10 years progressive experience in operations management, ideally in a commercial real estate environment/properties of complex scope (i.e. large, mixed-use facility)
Professional accreditation/certification in RPA (BOMI Institute) or Power Engineering 3rd Class
Proficient in accounting including the development and administration of capital and operational budgeting across a portfolio
Knowledge of Microsoft Office (Word, Excel, PowerPoint)
Knowledge and understanding of applicable federal, provincial and municipal legislation and regulations pertaining to the area of operations (i.e. ASHRAE, Building Code, Electrical Code)
Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

Aim Higher – we strive to exceed expectations
Own Your Expertise – we empower ourselves and each other
Collaborate Effectively – we bring the right people together to get the right results
Engage with Empathy – we objectively consider the needs of others
Embrace Change – we drive, learn from, and adapt to change
At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you?

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please advise your CF contact or email cfcareers@cadillacfairview.com.